Returns Policy
Your satisfaction is our priority. With 4.9/5 stars from 1,510+ verified reviews, we stand behind every product we make at Yorkshire3D.
4.9⭐
Customer Rating
99.2%
Satisfaction Rate
30 Days
Return Window
Star Seller
Multi-Platform
"Perfect products, fast delivery, I'm a regular customer :)"- Jordan Spalding, Verified Customer
Simple Returns Process
1. Contact Us
Email us within 30 days of delivery with your order number and reason for return.
2. Return Item
We'll provide return instructions. Items must be unused and in original condition.
3. Refund/Exchange
Full refund or exchange processed within 5-7 working days of receiving the return.
Detailed Returns Policy
What Can Be Returned
Standard Products
Non-personalized keychains, fidgets, and desk accessories in unused condition
Defective Items
Products with manufacturing defects or damage during shipping
Wrong Items
Items sent in error or not matching your order description
Quality Issues
Items not meeting our professional Premium Professional quality standards
Our Promise
As a Star Seller with 99.2% customer satisfaction, we stand behind every item. Your happiness is guaranteed.
What Cannot Be Returned
Personalized Items
Custom keychains with names, text, or personal designs (unless defective)
Used/Damaged Items
Products showing signs of use, wear, or damage by customer
Custom Orders
Design services and bespoke items made to your specifications
Late Returns
Items returned more than 30 days after delivery date
Special Cases
Even for personalized items, we'll work with you if there's a quality issue. Contact us - we're reasonable people!
Return Conditions & Timeline
Time Limits
- 30 days from delivery to initiate return
- 14 days to send item back after approval
- 5-7 days to process refund after receiving return
Item Condition
- Original condition with no signs of use
- Original packaging if provided
- All components and accessories included
Exchanges & Alternatives
Exchanges
Want a different color or size? We can exchange most non-personalized items.
- Different colors from our 24++ range
- Same product, different specifications
- No additional cost if same price range
Before Returning
Sometimes a quick chat can solve the issue without needing to return anything.
- Size or color not quite right? Let's discuss options
- Quality concern? Send us photos for assessment
- Partial refund or discount on future order possible
Need to Return Something?
We're here to help. As a 4.9⭐ rated business with 150,000+ happy customers, your satisfaction is our top priority.