Privacy Policy
We're committed to protecting your privacy and personal data in accordance with UK GDPR and data protection laws.
Last updated: August 2025
Secure Storage
Industry-standard encryption
Your Rights
Full GDPR compliance
Transparency
Clear data practices
Data Collection Overview
Yorkshire3D Limited collects and processes personal data to provide our 3D printing services, process orders, and improve customer experience. We only collect data that is necessary for these purposes and never sell your personal information.
Information We Collect
Contact & Account Information
- • Name and contact details (email, phone, address)
- • Account login credentials and preferences
- • Billing and shipping addresses
- • Communication history and customer support interactions
Order & Service Information
- • Order details, product preferences, and customizations
- • Payment information (processed securely by payment providers)
- • 3D model files and design specifications you upload
- • Service usage and interaction data
Technical Information
- • Browser type, device information, and IP address
- • Website usage patterns and page views
- • Cookies and similar tracking technologies
- • Performance and analytics data
Third-Party Information
- • Information from payment processors and shipping partners
- • Social media interactions and reviews
- • Marketing and advertising partners (with consent)
- • Business intelligence and market research data
How We Use Your Information
Service Delivery
- • Processing and fulfilling your orders
- • Providing customer support and resolving issues
- • Communicating about your orders and account
- • Delivering products and tracking shipments
Business Operations
- • Processing payments and managing financial transactions
- • Preventing fraud and ensuring platform security
- • Analyzing usage to improve our services and website
- • Complying with legal obligations and regulations
Marketing & Communication (With Consent)
- • Sending newsletters and promotional offers
- • Personalizing your experience and recommendations
- • Conducting market research and surveys
- • Social media marketing and advertising campaigns
How We Share Your Information
We Never Sell Your Personal Data
Yorkshire3D does not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers
We share data with trusted partners who help us operate our business:
- • Payment processors (Stripe, PayPal)
- • Shipping and logistics partners
- • Email and communication services
- • Analytics and website optimization tools
Legal Requirements
We may share information when required by law or to protect our business:
- • Legal compliance and regulatory requirements
- • Fraud prevention and security investigations
- • Business transfers or acquisitions
- • Protecting rights and safety of users and staff
Your Data Protection Rights
Under UK GDPR and data protection laws, you have the following rights regarding your personal data:
Right to Access
Request a copy of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to processing for direct marketing
Right to Withdraw Consent
Remove consent for marketing communications
Right to Complain
Contact the ICO if you have concerns
Data Security and Retention
Security Measures
- • Industry-standard SSL/TLS encryption
- • Secure payment processing through certified providers
- • Regular security audits and vulnerability assessments
- • Access controls and staff training on data protection
- • Secure data centers with physical and digital safeguards
Data Retention
- • Account data: Retained while account is active
- • Order history: 7 years (for tax and legal compliance)
- • Marketing data: Until consent is withdrawn
- • Support communications: 3 years after resolution
- • 3D model files: Deleted after order completion unless requested to retain
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze website performance, and provide personalized content. You can control cookie preferences through our Cookie Policy.
Essential Cookies
Required for basic site functionality
Analytics Cookies
Help us understand site usage
Marketing Cookies
Enable personalized advertising
International Data Transfers
Data Processing Locations
Some of our service providers may process your data outside the UK/EU. When this happens, we ensure appropriate safeguards are in place:
- • Adequacy decisions for countries with equivalent data protection
- • Standard contractual clauses for other transfers
- • Certification schemes and binding corporate rules
- • Regular review of transfer mechanisms and security measures
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or business operations. Significant changes will be communicated via email or prominent website notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions or Concerns?
Our Data Protection Officer is available to help with any privacy-related questions or to assist with exercising your data rights.
Huddersfield, HD3 4EF
🛡️ Your Rights Matter: You also have the right to lodge a complaint with the Information Commissioner's Office (ICO)if you believe we've mishandled your personal data.